Baz Ecosystem · Customer & Partner Support
Help & Support Center
We are here to answer your questions and help you make the most of the Baz wallet, Bazik payment API, and Bazouka POS terminal.
WhatsApp & Phone
Direct communication with our support team for prompt assistance with transactions, accounts, or terminal operations.
Support Email
Reach out for partnership inquiries, merchant technical integrations, or privacy and data governance questions.
Headquarters
Bazik.io LLC
2125 Biscayne Blvd, Ste 204 #26341
Miami, FL 33137, United States
Product Support
Baz
Everything you need to manage funds on your mobile device, transfer to peers, and pay local businesses in Haiti.
- Account creation and identity verification (KYC)
- Instant peer-to-peer (P2P) transfers with @username
- Cash deposits and withdrawals at any Bazouka point
- Bill payments and international services (Netflix, Shein)
- Biometric and PIN security management
Bazik
Resources and integration guidance for online merchants and developers building digital checkout experiences.
- Create an account and obtain free sandbox test keys
- Accept Visa/Mastercard, Baz wallet, and bank transfers
- Idempotent requests, signed webhooks, and typed SDKs
- Settlement tracking and real-time dashboard analytics
- Technical support for custom implementations
Bazouka
Merchant hardware and cash point support for operating dual-screen Bazouka POS devices.
- Hardware setup: dual screens, printer, cash drawer, scanner
- Configuration of 100+ business applications (sales, inventory)
- 24/7 cash-in and cash-out operations as an authorized agent
- Instant customer QR payments and receipt printing
- Technical maintenance and hardware replacement
Frequently Asked Questions (FAQ)
What is Baz?
Baz is a digital wallet built for Haiti. Pay for international services, send money to anyone on the Baz network, pay local merchants via QR code, and settle bills — all in Haitian Gourdes (HTG).
How do I add money to my Baz wallet?
Deposit cash at any business operating a Bazouka POS terminal, or receive a peer-to-peer transfer from another Baz user.
How do I withdraw cash?
Visit any merchant displaying the Bazouka cash point badge and withdraw your Baz balance as physical cash instantly.
Which international services can I pay for?
Over 100 international services and subscriptions, including Netflix and Shein, directly from the CheckOut section of the Baz app.
How do developers get Bazik API keys?
Sign up on Bazik to receive your test API credentials immediately. The developer sandbox is free and unrestricted.
How can my business acquire a Bazouka terminal?
Contact our merchant team via WhatsApp at +509 3292 2626 or select a Merchant or Cash Point plan to receive your complete POS kit.